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Check Repair Status

Your repair record lives in our secure Customer Portal — sign in to see updates, reply to our technicians, and review your tickets.

Check Repair StatusAbout the portal

Check your repair

Sign in to the secure Customer Portal to see the current status of your repair and every public update from our technicians, newest first.

Your portal sign-in uses the email address from your repair request. Trouble signing in? Call 888-816-1046 (Monday–Friday, 8:30 AM–5:00 PM Pacific).

What to expect

Example only — a typical repair's journey. Your repair's actual status appears in the Customer Portal after sign-in.

  1. New — your repair request is received and under review.
  2. Waiting to Receive — your Repair Authorization (RMA) is emailed and your machine is on its way in.
  3. In Progress — your machine is on the bench with a technician.
  4. Waiting for Parts — only when a repair needs parts on order.
  5. Resolved — the repair is complete and return shipment is arranged.

What the stages mean

  • New — your request was received and is being reviewed.
  • Waiting to Receive — your RMA is issued; we're waiting for your machine to arrive.
  • In Progress — a technician is working on your machine.
  • Waiting for Parts — repair is paused for parts.
  • Waiting on Customer / Customer Reply — we need something from you; check the portal or your email.
  • Resolved — repair complete; return shipment is arranged.