888-816-1046Mon–Fri · 8:30–5:00 PTStart a Repair
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Start a Repair

Submit your repair request online, or contact Technical Support first — some issues may be resolved without shipping the machine. Our team reviews your request, contacts you, and sends a Repair Authorization (RMA) with shipping instructions before you send anything in.

How the repair process works

  1. Prepare

    Model, serial number, and problem details.

  2. Submit Request

    Complete the secure form below.

  3. Repair Authorization

    We contact you and send your RMA.

  4. Ship It In

    RMA form in the box, original packaging.

  5. Track Progress

    Follow your repair in the Customer Portal.

Have this ready

  • Your machine's exact model — the form asks you to choose the device (for example AutoProPAD G2 Turbo, Nitro XT, Triton Plus). Find your machine if unsure.
  • Serial number — required for service. Coverage can't apply to machines whose serial has been altered, defaced, or removed.
  • What's wrong — the problem, any error messages, and troubleshooting you've already tried.
  • Accessories — what you plan to send in with the machine.
  • Proof of purchase — needed for warranty coverage.
Back up your data. Some repair services (such as board replacements) remove all stored data from the device.
Don't ship yet. Wait for your Repair Authorization (RMA) — it includes the shipping instructions, and the RMA form must be included in the box. Shipping without it causes service delays.

Prefer the phone? Call 888-816-1046 (Monday–Friday, 8:30 AM–5:00 PM Pacific) to start your request — we can also run a free phone diagnostic first.

Repair Request — secure formOpen the secure form in a new tab

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The secure form didn't load here (network or browser restrictions).Open secure repair formCheck Repair StatusOr call 888-816-1046 (Monday–Friday, 8:30 AM–5:00 PM Pacific).

This form is operated by our secure repair-management system. Your request creates your repair record directly — nothing is stored on this website.